Refund policy

30-Day Money-Back Guarantee

We want you to feel confident trying Vellurea. You may request a return for any physical product within 30 days after it is delivered, including products that have been opened or used.

To start a return, email contact@vellurea.shop within the 30-day period and include your order number. Returns must be approved before they are sent. Items returned without first requesting a return may not be accepted.

Approved returns should be sent to: 326 E Court Ave, PMB 4006, Jeffersonville, IN 47130, United States.

Return Shipping

Customers are responsible for return shipping costs. If the product is defective, damaged on arrival, or the wrong item was sent, Vellurea will cover the return shipping cost or provide another appropriate resolution. Please contact us before shipping a defective or incorrect product.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us promptly at contact@vellurea.shop with your order number and photos or other helpful details so we can evaluate the issue and make it right.

Refunds

After we receive and inspect the return, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact contact@vellurea.shop.

Exchanges

The fastest way to exchange an item is to return it under this policy and place a new order after the return is approved.

European Union Cooling-Off Period

If an order is shipped into the European Union, customers also have the right to cancel or return it within 14 days as required by applicable law. This statutory right is separate from and does not reduce the 30-day money-back guarantee above.